• All Scheduled Support Included

All regular maintenance of the network is included in one flat price. Unlimited support specifically excludes: all project work, same day or after hours requests for non-emergency services, and physical damage, caused by a client or natural disaster.

• Asset Inventory and License Tracking

We will maintain a full inventory of all hardware and installed software, to better manage your resources. Licensed software is managed to ensure compliance.

• Automated Software Deployment

Install software over the network automatically and consistently.

• Complete Network Monitoring and Response

We ensure that we catch as many potential problems as possible before they occur, and to stop those that occur before they stop you from working. Response to these alerts is included.

• Daily Backup Verification

We check on your backups to ensure they ran successfully, and take corrective action if they failed for any reason.

• Email Virus & Spam Protection

The vast majority of exploits come via email, so this is the first line of defense. This service also mitigates the time wasted on spam.

• Emergency 24/7 Support Availability

We are available for any business-critical needs, such as network or server outages.

• Full Imaging of Servers and Client Computers

To complement your current backup, we provide a second tier of protection that safeguards servers and computers while substantially reducing the time to restore a failed system.

• Monthly Network Health Reporting

We provide reports on how your network is running and an analysis of its overall health.

• No trip fee or minimum hours for onsite work:

Everything is bundled in one monthly rate, so these charges never apply.

• Quarterly Management Meeting

We meet with your IT Manager to discuss your business needs and the technology solutions to achieve them, and we provide assistance in budget planning for future IT needs.

• Remote Control

To best support issues that come up, we can remotely control your computer to “see what you see” when fixing a problem.

• Security and Patch Management

This is a critical measure today to keep systems protected and performing well.

• Total Network Management

We provide a complete and proactive network management solution, not just the break-fix approach that some technology companies take.

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